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FAQs

  • How much is the minimum loan amount, and what are the payment terms?

    The minimum loan amount is PhP100,000, and you can avail of payment terms from 1 to 5 years.

     

  • How do I apply?

    You may inquire at any Toyota dealer nationwide.

     

  • What are the requirements?

    For Individual Applicants:

    A. Employed
       - Completely filled out and signed application form
       - At least two (2) valid IDs
       - Certificate of employment or latest pay slips

    B.Self-employed
       - Completely filled out and signed application form
       - At least two (2) valid IDs
       - Business registration papers and articles of incorporation (if applicable)
       - ITR and latest financial statements
       - List of trade/references including address and contact numbers

    C. OFW / Seafarer Applicants
       - Completely filled out and signed application form
       - Certificate of Employment / POEA Employment Contract
       - Proof of Allotment / Remittance
       - Copy of Passport Covering All Pages
       - Seafarer’s Book (if applicable)

     

  • How do I pay my TFS dues?

    Your TFS dues may be settled through:

    1. Over-the-counter
    2. Post-dated checks
    3. Auto-Debit Arrangement with Metrobank or BPI-payment will be automatically deducted from your Metrobank or BPI account.

    For PDCs:

    1. Check is made payable to TFSPH
    2. Submit the PDCs at our office, 32F GT Tower Int’l Bldg Ayala Ave. cor. HV Dela Costa St. Salcedo Village, Makati City.

    For Auto-debit Arrangement enrollment procedures, please click this link.

  • Can I pay Over-the-Counter (OTC) instead of submitting Post-Dated-Checks (PDC)?

    Yes, you can pay OTC. You must submit a letter of request for the pull out of the post dated checks issued to TFS. Letter must contain reason why you prefer to settle OTC, undertaking to settle monthly installment on due date and where monthly installment will be settled.

     

  • Where can I pay Over-the-Counter (OTC)?

    You may pay OTC directly at the TFS office, or through our affiliated banks like BDO, Metrobank, Union bank or PS bank via bank teller or Internet banking.

    For OTC at TFS Office, borrower or any representative must bring the payment in cash or check at Toyota Financial Services Philippines, 32F GT Tower Int’l Bldg Ayala Ave. cor. HV Dela Costa St. Salcedo Village, Makati City. Office hours are from 8:30am - 4:30pm, Mondays to Fridays.
     
    For OTC through bank bills payment (branch teller), please see procedures below:
     
    METROBANK Bills Payment Procedures:
     
    1. Customer may settle at any Metrobank Branch.
    2. Get a copy of MBTC's Payment Slip (green form) and accomplish in duplicate copies the required information / details:
        a. Company Name: Toyota Financial Services 
        b. Card no./Loan Account no./Reference no.: “Loan Account Number” 
        c. REFERENCE NO. FIELD:  TFPCs 3 digit numeric payment reference number, as ff:
              i. “000” Collection/Due Payments
              ii. “001” for Insurance Payments
        d. Subcriber Name: Name of paying Customer/s 
        e. Mode of Payment: Cash / Check / Debit account 
        f.  Write the amount of payment
    3. Present payment slip to Metrobank tellers together with cash/check. 
    4. Once validated, MBTC Teller will give customer or representative a validated copy. 
    5.  Before leaving, check if the copy received is:
        a. the one accomplished & presented to MBTC teller          
        b. validated
     
    To avoid penalties, payment must be settled strictly on or before due date.
     
    UNIONBANK Bills Payment Procedures:
     
    1. Client may settle at any Unionbank Branch.
    2. Get a copy of Unionbank payment slip (white form) and accomplish in duplicate copies the information/details:
        a. Payment for (Company/Institution): Toyota Financial Services 
        b. Client name: Name of paying Customer/s 
        c. REFERENCE NUMBER: "Loan Account Number"
        d. Write the amount of payment 
        e. Segregate CHECK from CASH payments. For check payments, indicate the Drawee Bank/ Branch and the check number. For cash payments. Indicate denomination & no. of bills.
    3. Present payment slip to Unionbank tellers together with cash/check. 
    4. Once validated by the Unionbank Teller, customer will be given the duplicate copy plus a transaction Receipt.
    5. Before leaving, check if the copy received is:
        a. the one accomplished & presented to Unionbank teller               
        b. validated.
     
    To avoid penalties, payment must be settled strictly on or before due date.
     
    PS BANK Bills Payment (internet banking only)
     
    **For internet banking or Debit to account payment, customer must have an existing account with the bank to be able to access and enroll to said facilities. You may inquire with your bank for the proper procedure.
     
    BDO Bills Payment Procedures:
     
    1. Customer may settle at any BDO Branch.
    2. Get a copy of BDO's Payment Slip (orange form) and accomplish in duplicate copies the required information/details:
        a. Company Name: Toyota Financial Services 
        b. Reference no.:  “Loan Account Number” 
        c. Subcriber Name: Name of paying Customer/s 
        d. Mode of Payment: Cash / Check / Debit account 
        e. Amount of payment 
    3. Present payment slip to BDO tellers together with cash/check. 
    4. Once validated, BDO Teller will give customer or representative a validated copy. 
    5. Before leaving, check if the copy received is:
        a. the one accomplished & presented to BDO teller               
        b. validated.
     
    To avoid penalties, payment must be settled strictly on or before due date.
     
  • How do I avoid late payment charges?

    In order to avoid late payment charges, payments should be made on or before the due date to avoid late payment charges. For PDCs, balance in the deposit account should be enough to cover the monthly installment/amount due.

  • If I’m about to change my address and contact info, what steps should I take?

    If you’re moving somewhere else, you must submit a signed letter of request for change of address; letter must indicate the old and new address. Letter may be sent via fax at 815-4142 or 815-4148 attention to:____________ , via email at feedback@toyotafinancial.ph, or via courier at mailing address: Toyota Financial Services Philippines, 32F GT Tower Int’l Bldg Ayala Ave. cor. HV Dela Costa St. Salcedo Village, Makati City Address to:_________________________.

     

  • After I’ve settled full payment of my TFS dues, when can I receive the documents such as Release of Chattel Mortgage etc.?

    You can receive the documents after 15 working days. Processing time is usually 13 working days after clearing of last check payment, or upon closure of account 

     

  • How long would it take for me to get back my Deed of Sale (Leasing)?

    After submission of signed Deed of sale, you may claim it after 10 working days. You may sign Deed of sale after clearing of last check payment or upon closure of account.

  • How do I claim the documents if I’m currently abroad?

    If you’re out of the country, you may assign an authorized representative to get your documents. A signed letter of authority, copy of 2 government IDs of borrower and proof of identity of authorized representative must be submitted in order to claim the documents.

  • How do I claim the documents if the borrower is already deceased?

    If the original borrower is deceased, you may claim documents by presenting extra judicial settlement of estate, death certificate of borrower, marriage certificate (if spouse) or birth certificate (if children/sibling) and two government IDs.

     

  • My Insurance Policy is a) about to expire b) has already expired. How do I secure a renewal?

    For expiring policies – You may avail a Policy Renewal from an Accredited Insurance Company of TFS given that it also includes AOG coverage and submit it together with the Official Receipt on or before the previous Policy expires. To know the accredited insurance companies, please call TFS Customer Care Hotline at 757-8500.

    For expired policies – You may secure a renewal by paying the penalty and submitting the renewed policy as soon as possible. You are given 30 days, roughly a month to secure your renewal. A penalty of 500 pesos is charged per month lapse. This fee shall be collected upon submission of your Renewed Insurance Policy.

     

  • How do I file an Insurance Claim?

    Secure requirements listed below and submit them to the insurance company.

    1. Insurance Policy with Official Receipt
    2. Endorsement(if any)
    3. Copy of LTO OR/CR
    4. Copy of Driver’s License
    5. Pictures
    6. Police Report or Driver’s Sworn Statement
    7. Report from TMG( for Car napped/Stolen Claim)

     

  • What are my Settlement Options for Total Loss / Total Wrecked Claim?

    Pay-off - The insurance company will offer an Amount for Settlement and after you have signed the conformity with them, they will issue a check payable to TFS to Pay Off your Outstanding Balance. Any excess from the Settlement will be refunded to you.

    Change Collateral - Some insurance companies may offer this option. The Insurance Co. will secure approval from TFS to change the collateral and for amendment on the unit details in the contract. Client’s account must be updated and should continuously pay the monthly amortization until loan maturity. Once approved, the client is required to sign the Amendment Forms and pay the Amendment Fee to TFS. A Purchase Order will then be issued by the insurance company to the dealer. Any excess amount for the purchase of the new unit shall also be paid directly to the dealer. New documents such as LTO OR/CR, Insurance Policy, Vehicle Delivery Note, Vehicle Sales Invoice and Stencils must be submitted to TFS once available.

     

  • When do I get my Refund from the Insurance Settlement?

    Once the payment from the insurance company has been applied to your account you will have to wait for 10 working days for the release of the Check for your Refund. Check release are scheduled every Friday.

     
  • How do I know that I'm already enrolled for ADA?

    You’ll receive an SMS or e-mail from TFS. You may also contact TFS Customer Care Hotline to follow-up your application.