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Frequently Asked Questions

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You must sign TFSPH Customer Information Sheet and submit the following: Proof of billing using the new address and Copy of at least 1 valid primary government-issued ID of borrower with 3 specimen signatures. Required documents may be sent via email at feedback@toyotafinancial.ph, or via courier at mailing address: Customer Service, Toyota Financial Services Philippines, 32F GT Tower Int’l Ayala Avenue cor. HV Dela Costa St. Salcedo Village, Makati City 1227.

-    Processing time is 15 working days after clearing of last check payment, or upon closure of account.
-   You may claim the documents at Toyota Financial Services Philippines Corporation, 32F GT Tower Int’l Ayala Avenue cor. HV Dela Costa St. Salcedo Village, Makati City 1227.

-   Only the borrower/s whose name/s appear on the collateral documents and their authorized representatives (if client /s is not physically able) can claim the collateral documents.

-   The borrower should present at least 1 valid primary government issued ID.
-   If authorized representative will claim the documents, he/she must present the following:
      a.) If the borrower is not physically present:
      - At least 1 valid primary government issued ID of the borrower
      - At least 1 valid primary government issued ID of the authorized representative
      - Authorization Letter originally signed by the borrower
      b.) If the borrower is out of the country:
      - Copy of at least 1 valid primary government issued ID with 3 original specimen signatures
      - At least 1 valid primary government issued ID of the authorized representative
      - SPA with the seal of the Philippine Consular Office


Note: On the ID and originally signed authorization letter presented, signature must match on existing record.
 

Present the following original documents:
-   Deed of Extra-Judicial Settlement (if several heirs)
-   Affidavit of Self-Adjudication (if sole heirs)
-   Affidavit of Publications and its Official Receipt
-   Death Certificate
-   Marriage Certificate (PSA – certified)
-   Birth Certificate (PSA – certified) for children
-   At least 1 valid primary government issued ID
 

1a. My Insurance Policy is a) about to expire, b) has already expired. How do I secure a renewal?
a.    For expiring policies – You may avail a Policy Renewal from an Accredited Insurance Company of TFS given that it also includes AOG coverage and submit it together with the Official Receipt or Certification of Full Force and Effect.
b.    For expired policies – You may secure a renewal by paying the penalty and submitting the renewed policy as soon as possible. You are given 30 days to secure your renewal.


1b. Can I purchase my own insurance policy?
Only accredited insurance companies are accepted. To know the accredited insurance companies, please call TFS Customer Care Hotline (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500.
 

a.    How do I file an Insurance Claim?
Secure requirements listed below and submit them to the insurance company
1.   Insurance Policy with Official Receipt
2.   Endorsement (if any)
3.   Copy of LTO OR/CR
4.   Copy of Driver’s License
5.   Pictures
6.   Police Report or Driver’s Sworn Statement
7.   Report from TMG (for Car napped/Stolen Claim)


b.   What are my Statement Option for Total Loss/Total Wrecked Claim?
1.    Pay-off - The insurance company will offer an Amount for Settlement and after you have signed the conformity with them, they will issue a check payable to TFS to Pay Off your Outstanding Balance. Any excess from the settlement will be refunded to the borrower. The borrower must submit the following:
a. Pay-off Computation
b. Copy of check and check voucher of the insurance company or official receipt of payment
c. Letter of Request with signature
d. 2 valid primary government issued ID of the borrower

2.   Change Collateral – Some insurance companies may offer this option. The Insurance Co. will secure approval from TFS to change the collateral and for amendment on the unit details in the contract. Client’s account must be updated and should continuously pay the monthly amortization until loan maturity. Once approved, the client is required to sign the Amendment Forms and pay the Amendment Fee to TFS. A Purchase Order will then be issued by the insurance company to the dealer. Any excess amount for the purchase of the new unit shall also be paid directly to the dealer. New documents such as LTO OR/CR, Insurance Policy, Vehicle Delivery Note, Vehicle Sales Invoice and Stencils must be submitted to TFS once available.

Once the payment from the insurance company has been applied to your account, you will have to wait for 15 working days for the release of the check for your refund.

Your TFS dues may be settled through:
a.    Post-dated checks
b.    Auto-debit arrangement Metrobank, BPI or BDO – payment will be automatically deducted from your deposit account.

It’s easy. Just follow the steps below:
a.    Open an account in any Metrobank, BPI, or BDO branch.
b.    Get a TFS Enrollment form. You can request this form thru TFS Customer Care Hotline (Metro Manila) at (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500 or by e-mailing feedback@toyotafinancial.ph.
c.    Please take note of the Terms and Conditions contained in the form (front and back page).
d.    Accomplish two (2) copies of the originally signed form and completely fill-out the details required (front and back page).
e.    Submit the form to TFS Head Office located at: TOYOTA FINANCIAL SERVICES PHILIPPINES CORPORATION, 32F GT Tower Int’l Ayala Avenue cor. HV Dela Costa St., Salcedo Village, Makati City 1227
f.    TFS will update you regarding the status of your ADA enrollment via SMS or email.

Just a few reminders:
a.    Application is subject to approval of TFS.
b.    For joint accounts (including “and”, “or”) ALL depositors must sign the ADA enrollment form.
2a. How do I know that I’m already enrolled for ADA?
You’ll receive an SMS from TFS. You may also contact TFS Customer Care Hotline to follow-up your application.


2b. I’m already enrolled for ADA. When will the first debit take effect?
The first debit occurs in the next amortization month after activation date. You’ll be informed via SMS about the exact date of the initial auto-debit transaction. You may also contact TFS Customer Care Hotline.


2c. What will happen to the post-dated checks that I submitted?
Your post-dated checks will immediately be pulled out once the auto-debit arrangement takes effect. You can pick up your remaining post-dated checks at the TFS office. You may call or email TFS Customer Care for your pick-up date.


2d. What if I have insufficient balance in my deposit account?
If your deposit account has insufficient funds on the due date, your debit arrangement will be cancelled even without prior notice. Take note that once your debit arrangement is cancelled, you’ll have to settle your monthly amortization, penalties, interest, and other charges at any TFS office or through TFS accredited payment channels.


2e. My account had insufficient balance, but I deposited money to my account after the due date. Can TFS still debit my account?
No. Auto-debit arrangement is immediately cancelled if your deposit account has insufficient funds on the due date. Monthly payment and penalties must be settled through any TFS office or through TFS accredited payment channels.
 

In order to avoid late payment charges, payments should be made on or before the due date. For PDCs and Auto-debit arrangement, balance in the deposit account should be enough to cover the monthly installment/amount due on your assigned due date.

*Disclaimer: Prices and rates are subject to change without prior notice. Please inquire at any Toyota dealer for the current rates and prices.

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