myTOYOTA Wallet
Frequently Asked Questions

Basic Account: Initial account after registration. 

Features: Card payment

Incoming Transaction: N/A 

Cumulative Cash in Limit: N/A 

Cumulative Outgoing Transaction Limit: Php 100,000 per year 

Cash in Channels: N/A 

Upgraded Account: Requires verification by providing additional information, submission of valid ID and selfie. 

Features: Card payment

Incoming Transaction: N/A 

Outgoing Transactions: Card payment 

Cumulative Cash in Limit: N/A 

Cumulative Outgoing Transaction Limit: Php 100,000 per year or Php 1.2 million per year

Cash in Channels: N/A 

Features: E-Money

Incoming Transaction: Cash in via linked bank account

Cumulative Cash in Limit: Php 50,000 per day, maximum of Php 100,000 per month

Outgoing Transactions: E-Money payment

Cumulative Outgoing Transaction Limit: Php 100,000 per year or Php 1.2 million per year

Cash in Channels: Linked bank account

To upgrade your account, you need to be fully verified. You need to provide additional information, submit a photo of your valid ID and take a selfie.

• UMID

• SSS ID

• GSIS E-Card

• Driver's License

• PRC ID

• Integrated Bar of the Philippines ID

• Alien Certificate of Registration

• Senior Citizen ID

• Philippine National ID/PhilSys ID

   *IDs must be valid and unexpired.

Please give us 1-2 working days to review your upgrade request. For any inquiries, please contact our Customer Care hotline at (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

• Make sure that the information you entered matches the information in the ID you submitted, and you do not have an existing myTOYOTA Wallet upgraded account.

• ID submitted should be one of the acceptable IDs and make sure it is valid and unexpired.

• When taking a photo of your ID, ensure that it is clear and readable. Image should not be cropped, blurred, or covered.

• Observe the following when taking a selfie:
      a. Make sure that you are in a well-lit place.
      b. Ensure that your face is within the frame and do not wear any face mask.
      c. Make sure your eyes are clearly visible and remove any eyewear.

  Note: You can only have one (1) myTOYOTA Wallet upgraded account.

You can enjoy more features when you upgrade your account such as:
1. Having an e-wallet function
2. Higher transaction limits

None. Upgrading your account is free. 

1. Sign in to your myTOYOTA Wallet account.

2. Click “Card” found on the home screen.

3. Select the card you want to remove, and tap "Remove card"

4. A pop-up confirmation screen will appear. Click "Yes" to confirm removal of card

Not at the moment. We’re working on this and will be available for you soon.

Should you wish to encash the money in your e-wallet, please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

myTOYOTA Wallet is a mobile payment solution that brings together a range of payment options in a single app. It allows you to pay electronically using e-money, credit or debit cards .

myTOYOTA Wallet can be downloaded from the App Store for iOS and Google Play for Android users.

myTOYOTA Wallet can be used for payment instore at Toyota dealers nationwide, and at the myTOYOTA App Online's Store. More retail partners are coming soon.

1. Download the mobile app in the App Store for iOS or Google Play Store for Android.

2. Register to myTOYOTA Wallet by:

a. Entering your Mobile Number

b. Typing in the One-Time Password (OTP) that will be sent to your registered mobile number.

c. Enter the following:

• Username 
• Password
• Email Address

3. Complete the required personal information.

4. Create your 6-digit PIN.

You can add credit and debit cards. Accepted cards are Visa or Mastercard.

Maximum of 3 cards can be added to your account.

1. Sign in to your account.

2. Click “Card” found in the home screen.

3. Enter card details and click “Add Card”

4. Input the One-Time Password (OTP) provided by your issuing bank.

In order to verify the payment method via credit or debit card, P50.00 authorization hold shall be applied. This is a preventive measure against any unauthorized or fraudulent usage of the card.

Should you wish to change details on your account, please contact our Customer Care Hotline (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500.

• Download the myTOYOTA Wallet app in the new mobile phone.

• Sign in by entering your username, password and PIN.

In the app homepage, click “Transaction”. This will allow you to view the following transaction details:
    1. Merchant
    2. Transaction amount
    3. Transaction ID
    4. Payment method

You can only have one (1) myTOYOTA Wallet account per mobile number.

Please contact our Customer Care hotline (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500, Monday to Friday (8:30am-4:30pm)

You can only have one (1) myTOYOTA Wallet upgraded account.

• Sign in to your myTOYOTA Wallet account and click “Scan & Pay”.

• Place QR code in the camera frame.

• Confirm transaction.

• Enter PIN.

• Input the One-Time PIN (OTP) sent via SMS by your issuing bank.

A. If you will be paying using e-wallet:

1. Sign in to your myTOYOTA Wallet account and click “Scan & Pay”.

2. Place QR code from the cashier in the camera frame.

3. Payment method indicated should be myTOYOTA Wallet and confirm transaction.

4. Enter PIN.

B. For payment using your linked credit or debit card:

If you will be paying using e-wallet:

1. Sign in to your myTOYOTA Wallet account and click “Scan & Pay”.

2. Place QR code from the cashier in the camera frame.

3. Check the card number indicated and confirm transaction.

4. Enter PIN.

5. Input the One-Time Password (OTP) sent via SMS by your issuing bank, if applicable.

1. Click “Forgot Password” in sign in page.

2. Input One-Time Password (OTP) sent to your registered mobile number.

3. Enter your new password.

1. Click “Forgot PIN”.

2. Enter your date of birth.

3. Input One-Time Password (OTP) sent to your registered mobile number.

4.  Enter your new PIN.

If you have noticed unrecognized transactions in your account, you may immediately contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

Please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

1. Click “Forgot username” in sign in page.

2. Input your mobile number and tap "Next"

3. Input One-Time Password (OTP) sent to your registered mobile number and tap "Verify"

4. View your username.

To cash-in to your myTOYOTA Wallet, you need to link your existing BPI Online account first: 

1. Sign in to your myTOYOTA Wallet.
2. Go to “Cash In” found on your home screen.
3. Choose "BPI account" as your cash in method.
4. Log in your BPI Online credentials, and tap "Accept" to complete linking.

Once linked, you may proceed to do your cash-in:

1. Go to "Cash In" found on your home screen.
2. Tap "BPI account".
3. Enter the desired cash in amount, select the desired BPI account as source, and tap "Confirm".
4. Wait to receive your One Time Password (OTP) via SMS sent by BPI and key it in.
5. A Payment Confirmation will be displayed as soon as e-money has been successfully added to your e-wallet.

Check below if you are experiencing cash-in issues with your myTOYOTA Wallet account:

1. Make sure you have a stable internet connection
2. Check if you have reached the allowable wallet limits or your bank's transaction limits
3. Ensure that your bank account has sufficient balance to complete your cash in transaction
4. Double check that you have entered the correct One-Time Password (PIN)

If you are still encountering issues, please contact our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm) or email at walletsupport@toyotafinancial.ph.

myTOYOTA Wallet can be downloaded from the App Store for iOS and Google Play for Android users.

For now, myTOYOTA Wallet can only be used for transactions in the Philippines.

For more details on myTOYOTA Wallet, you can visit our website https://www.toyotafinancial.ph/mytoyotawallet, email us at walletsupport@toyotafinancial.ph or call our Customer Care hotline (02) 7-757-8500, Domestic Toll-Free (PLDT) at 1-800-10-857-8500 (Mondays-Fridays, 8:30 am to 4:30 pm).

Loan payment feature will be available soon. For now, you can use myTOYOTA Wallet for payment instore at Toyota dealers nationwide, and at the myTOYOTA App Online's Store.