myTOYOTA Wallet Terms and Conditions | Toyota Financial Services Philippines Corporation

The Applicant agrees to use myTOYOTA Wallet under the following Terms and Conditions, which defines the standard rules which you should observe. If you do not fully understand the Terms and Conditions, you should not use myTOYOTA Wallet.

Toyota is required to comply with all applicable laws, regulations, notices and guidelines issued by the relevant government and regulatory authority, including Bangko Sentral ng Pilipinas (BSP) Circular No. 649, the Philippine Anti-Money Laundering Act of 2001, as amended, and the Terrorism Financing Prevention and Suppression Act of 2012.

Pursuant to such applicable laws, regulations, notices and guidelines, Applicant may be required to provide to Toyota such data, and upgrade the account within the year, to allow it to establish and verify their identity both at the time of opening the myTOYOTA Wallet account, at periodic intervals after opening the account, and on ongoing basis.

Applicant/s agree/s that he/she will cooperate in relation to any anti-money laundering and countering terrorism financing screening that is required and to assist Toyota in complying with any applicable laws, regulations, notices and guidelines in place. The applicant/s further agree/s to abide by the Terms and Conditions herein stipulated. Otherwise, reasonable penalties and/or sanction/s may be imposed, including but not limited to charges, suspension or termination of the account and, if the circumstances warrant, proper reporting to regulatory agency/ies for violation of laws, rules and regulations.

If you have any difficulties in relation to your completion of the process to establish and verify your identity, please contact Toyota at the telephone or email address hereto provided.

1. Definition and Interpretation:

Unless the context otherwise requires, the following expressions shall have the following meaning: 1.1 “Toyota” means Toyota Financial Services Philippines Corporation who issues e-money, and licensed by the Bangko Sentral ng Pilipinas (BSP), and/or any officer/s or employee/s duly authorized to act for and on behalf of Toyota. 1.2 “Applicant” means any person or entity through its authorized representative, who wants to avail myTOYOTA Wallet services. Individual applicant should at least be 21 years of age, otherwise, parental consent is necessary. 1.3 “Credit Card” means credit card(s) by the Applicant designated to be linked with myTOYOTA Wallet, which may be used to pay for the goods and/or services. 1.4 “Debit Card” means debit card(s) by the Applicant designated to be linked with myTOYOTA Wallet, which may be used to pay for the goods and/or services. 1.5 “Device” means mobile phones and/or any other devices prescribed by Toyota to accomplish the Transaction. 1.6 “myTOYOTA Wallet” means the Applicant’s digital mobile payment application being handled and managed by Toyota, which is linked to his/her Debit or Credit Card and/or the e-wallet available upon approval of the Application; which then may be used to pay for goods and/or services. 1.7. “E-Wallet” means an e-money instrument that stores Philippine Peso (Php) value which resides in the myTOYOTA Wallet system. 1.8 “E-Money” means an electronically stored monetary value that is maintained in a non-interest bearing non-deposit transaction account, pre-funded by customers to enable payment transactions and accepted as means of payment by the accredited entities. 1.9 “Force Majeure” means any unforeseeable events or circumstances beyond the control of and which prevent Toyota from fulfilling its contractual obligation/s, such as but not limited to malfunction of Toyota’s computer system or communication system, computer virus or harmful not attributable to Toyota’s failure to maintain its computer system. 1.10 “Payee” means a person or entity who uses Merchant’s Acceptance of Payment Service with Toyota and agrees to receive payment for the goods and/or services from the Applicant through myTOYOTA Wallet. 1.11 “Personal Security Code” means Login Name, Username, Password, PIN (Personal Identification Number), One Time Password (OTP) or any other codes that will be used to access myTOYOTA Wallet Service/s. 1.12 “Transaction” means any instructions, record or transactions initiated by the Applicant/s authorizing Toyota to (a) debit funds from his/her debit or credit card saved in myTOYOTA Wallet or (b) use his/her e-wallet to pay for the goods and/or services to the designated Payee. 1.13 “Personal Data” means any information relating to an identified or identifiable natural person. 1.14 “Data Subject” means an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. 1.15 “Processing of Personal Data” means any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction. 1.16 “Merchant” refers to any business establishment/s that accepts myTOYOTA Wallet as a mode of payment for goods and services. 1.17 “Transaction Limit” refers to the maximum amount per user type that can be used for payment of goods/services using the credit or debit card payment feature of myTOYOTA Wallet. This includes the e-wallet feature for Upgraded Users. 1.18 “Cash In” refers to electronically adding e-money to myTOYOTA Wallet. 1.19 “Cash Out” refers to the usage of e-money in myTOYOTA Wallet for payment of goods and/or services. 1.20 “Wallet Limit” refers to the maximum amount allowed per user type that can be electronically stored in myTOYOTA Wallet per month using the Upgraded User’s e-wallet feature. 1.21 “Incoming Limit” refers to the maximum amount of funds that can be added or received in myTOYOTA Wallet per month. 1.22 “Outgoing Limit” refers to the maximum amount of funds that can be used for payment when using myTOYOTA Wallet per month. 1.23 “Basic User” refers to myTOYOTA Wallet user that has all the basic functions of the applications. 1.24 “Upgraded User” refers to the Upgraded Users of myTOYOTA Wallet that has all the upgraded functions of the application.

2. Use and Safekeeping of Device, Personal Security Code, Password, Personal and other Data

2.1 The Applicant shall keep the Device, Personal Security Code, Password, Personal and other data confidential and shall not disclose or do any acts that may compromise its confidential nature, nor allow other person/s to be in possession of the same that would result to any unauthorized access. 2.2 The Applicant shall be responsible for any transaction made through such Device for transaction execution. 2.3 The Applicant may change Personal Security Code at any time in accordance with the procedures, means and conditions prescribed by Toyota. 2.4 The Applicant shall immediately notify or request Toyota for the seizure or suspension of transaction and/or the use of the Applicant’s Personal Security Code or use of myTOYOTA Wallet in case of its loss or damage, which shall be granted and processed upon proper verification. All the cost and/or expenses incurred for the suspension of the transaction and/or use of myTOYOTA Wallet shall be for the account of the Applicant. 2.5 The Applicant/s hereby agree/s, however, that any and all transactions made prior to the seizure or suspension of the use of myTOYOTA Wallet shall be considered as binding and validly consummated in all respects.

3. Use of myTOYOTA Wallet Service/s:

3.1 myTOYOTA Wallet and related services may be used and availed of by the Applicants upon registration and application in accordance with the process and procedure prescribed and approved by Toyota. Processing of any and all transaction/s related to myTOYOTA Wallet shall be under the discretion and sound judgment of Toyota.

Upon approval, the Applicant/s agree to be bound by the Terms and Conditions for each and every transaction/s initiated by the Applicant/s, which shall form an integral part hereof. 3.2 The Applicant undertakes to provide true, accurate and current registration information and evidences such as identity documentations as may be requested by Toyota, and agrees not to use fictitious name or alias. The Applicant is responsible in ensuring his/her registration information are up to date, and promptly notifying Toyota in the event of any changes to the same. 3.3 Only the face value of myTOYOTA Wallet e-money may be redeemed. It cannot be purchased at a discount, nor can it receive rewards, interest or other comparable incentives that can be converted to cash. Since the e-money is not considered as deposit, the same is not under the protection nor insured with PDIC's insurance. 3.4 The Applicant may use the following functions of myTOYOTA Wallet Service, to wit:

3.4.1 To make payment for the goods and/or services.
3.4.2 In no way shall the Applicant be allowed to withdraw cash directly from the myTOYOTA Wallet, nor to transfer fund to other electronic wallet.
3.4.3 The Applicant shall be allowed to use e-wallet services wherein he/she can store and add funds, or pay for transactions.
3.4.4 The Applicant may be requested to upgrade/verify his/her account.
3.4.5 To cash in, Applicant needs to link his/her bank account. Acceptable bank partners shall be determined by Toyota. Any fees related to linking of bank account and cashing in shall be shouldered by the Applicant.
3.4.6 Cash out shall only refer to payment to merchant. Transfer and/or withdrawal of fund/s is not allowed.
3.4.7 Applicant agrees to check for update/s and will download such update/s to myTOYOTA Wallet before he/she can access any new functions that may appear on the myTOYOTA Wallet app and/or on the Appstore.
3.4.8 making payments for the goods and/or services, Toyota shall immediately debit the amount corresponding to the good/s and/or service/s from the credit or debit card stored in the myTOYOTA wallet or from the e-wallet balance depending on the user’s preference. For basic account, card annual transaction limit is Php 100,000.00 and Php 1,200,000.00 for upgraded account, unless changed by Toyota in its own judgment and discretion. For the e-wallet feature, the limit is Php 100,000 per month for upgraded account. The system shall automatically cancel the payment transaction in the event the credit or debit card or the e-wallet balance is insufficient to cover the amount of goods and/or services subject of the transaction.
3.4.9 The Applicant hereby releases, discharges and holds Toyota or any of its employee/s or officer/s free from and against any claim, demand, action, damage, loss, cost, liability or expenses as a result of any delay in processing the debit, credit card or e-wallet payment.

3.5 The Applicant likewise agrees to indemnify and hold Toyota or any of its employee/s or officer/s harmless against any damage/s that may be incurred or sustained by third party/ies as a result of the use of myTOYOTA Wallet which is contrary to law, public order or good morals, such as but not limited to; gambling, weapon trade, terrorism and the like transactions. 3.6 To make payment/s for the goods and/or services by using credit/debit card.

3.6.1 To add credit/debit card, the Applicant shall fill in their credit/debit card information and proceed with the registration process prescribed by Toyota.
3.6.2 In making payment transaction for the goods and/or services by using credit/debit card through the myTOYOTA Wallet, Toyota shall utilize the credit/debit amount of credit/debit card for such transaction. For basic account, the amount for payment for transaction/s per year shall be limited only to a maximum amount of Php 100,000.00 and Php 1,200,000.00 for upgraded account unless changed by Toyota in its own judgment and discretion. Applicant agrees that Toyota may verify and authorize the details of the source of fund or details of the credit/debit card. The system shall automatically cancel the payment transaction in the event of insufficiency of the credit/debit card limit to cover the amount of goods and/or services subject of the transaction.

3.7 To make payment/s for the goods and/or services by using e-money.

3.7.1 The Applicant shall proceed with the registration process prescribed by Toyota. Only upgraded accounts will have the e-wallet function.
3.7.2 When the Applicant makes a payment transaction for the goods and/or services by using e-wallet, Toyota shall utilize the amount electronically stored in myTOYOTA Wallet. For upgraded accounts, the amount for payment for transaction/s per month shall be limited only to a maximum amount of Php 100,000.00 unless changed by Toyota in its own judgment and discretion. Applicant agrees that Toyota may verify and authorize the details of the source of fund. The system shall automatically cancel the payment transaction in the event of insufficiency of the amount to cover the amount of goods and/or services subject of the transaction.

3.8 Authorization Hold

3.8.1 In order to verify the payment method via credit or debit card, Applicant agrees that Toyota may opt to issue an authorization hold, in a reasonable amount of Php 50.00. This is a preventive measure against any unauthorized or fraudulent usage of Applicant’s card. The hold may appear in the Applicant’s billing as “pending”.
3.8.2 In the event the payment through myTOYOTA Wallet is made to an overseas merchant/s in a currency other than Philippine Peso, the Applicant shall be liable for any additional charges by the issuing bank in relation thereto, since the authorization hold subject of this provision is limited only to Philippine Peso.
3.8.3 In the event the payment through myTOYOTA Wallet is made to an overseas merchant/s in a currency other than Philippine Peso, the same shall be subject to the following:
- (i) Where the overseas merchant is not a myTOYOTA Wallet capable of accepting such payments, by way of the application of a dynamic exchange rate for payments settled directly to the overseas myTOYOTA Wallet merchant, and
- (ii) Where the overseas merchant is not myTOYOTA Wallet merchant capable of accepting such payment, by way of payment by myTOYOTA Wallet in accordance with this Terms and Conditions.

3.9 To refund or to cancel payment for the goods and/or services.

3.9.1 In the event that the Applicant has made a payment for the goods and/or services to the Payee exceeds the actual amount to be paid, or the Applicant wishes to cancel the payment transaction for the goods and/or services made through e-wallet, the Applicant shall notify the merchant and/or the credit or debit card issuer and comply with the procedures prescribed by them in order for the Payee to proceed with the refund or the cancellation of such transaction. In this regard, the Applicant shall proceed with the cancellation of transaction within the execution date of such payment transaction only, and when such refund or such cancellation made by the Payee is successful, the issuing Bank will refund to Applicant’s credit or debit card used or by Toyota to the e-wallet.
3.9.2 The Applicant shall not make payment through e-wallet for any debts which does not arise from the purchase of goods and/or services from the Payee.
3.9.3 Toyota shall return undue credit to the Applicant in the event of any system error.

3.10 How to check transaction reports of myTOYOTA Wallet.

3.10.1 The Applicant may check the outstanding fund in myTOYOTA Wallet and each payment transaction through any of the following; (i) the function for checking transaction report; (ii) function for notification on Application; or (iii) through any other channels to be prescribed by Toyota.

3.11 How to manage myTOYOTA Wallet.

3.11.1 A Basic User shall be allowed to have a myTOYOTA Wallet account. It shall allow linking of not more than three (3) debit and/or credit card/s, which the Applicant undertakes that said card/s are under his/her name. He/She, however, may change his/her linked card/s upon compliance with the required terms and procedure which may be read under Frequently Asked Questions.
3.11.2 An existing Basic User may choose to apply as an Upgraded User to be able to use the upgraded functions of the application.
3.11.3. An Upgraded User shall only be allowed to have one (1) myTOYOTA Wallet upgraded account.
3.11.4 Any and all fees, service charges, cost or expenses pertaining to the use of myTOYOTA Wallet, including any applicable tax/es and such other governmental or regulatory charges shall be for the account of the User.

4. Representations, Warranties, Acceptance and Binding Effect

4.1 Terms and Conditions herein provided constitute a valid, legal and binding obligations of the Applicant/s and fully enforceable against him/her in accordance with its terms.

All information, document/s and/or personal data heretofore or hereinafter furnished or transmitted by the Applicant/s to Toyota are true and correct in all material aspects and shall not be misleading nor omit material facts and to regularly update the same as necessary. Applicant is responsible to provide accurate registration information and for keeping such registration information up to date, or notifying Toyota in the event of changes.

The Applicant warrants that he/she has the legal personality, capacity and legal rights to carry on to this transaction and/or to use myTOYOTA Wallet as represented to Toyota, and/or enter upon and satisfactory fulfill his/her obligations under the Terms and Conditions herein provided. Should additional information, document/s and/or data be required by Toyota, the Applicants likewise warrant prompt delivery, execution and compliance thereof. 4.2 Any acts of and/or permitted act/s made by the Applicant/s pertaining to myTOYOTA Wallet service using Personal Security Code shall be deemed accurate, valid and binding in all respects without having the Applicant to sign any or additional documents. 4.3 The Applicant is not allowed to change, withhold or cancel transaction upon submission of such transaction to Toyota through the use of myTOYOTA Wallet. 4.4 The Applicant recognizes the right of Toyota to modify and/or amend any of the Terms and Conditions herein indicated, which may include fees, charges, cost and/or expenses in relation to the use of myTOYOTA Wallet. In such an event, Toyota shall notify the Applicant through letter, electronic mail or any other means, at least thirty (30) days prior to its effectivity. Failure on the part of the Applicant to comment on the notice to modify or amend any or all the Terms and Conditions within fifteen (15) days from receipt thereof, the same will be deemed an acceptance without objection and Toyota shall proceed with its implementation. 4.5 The Applicant agrees to be bound by and comply with regulations, Terms and Conditions including user guide and related documents containing the procedures on how to use the services provided by Toyota, which have been received or shall be deemed to have received by the Applicant on or prior to the execution date. 4.6 In the event of error or malfunction in using the myTOYOTA Wallet, the Applicant shall immediately notify Toyota through the Customer Care Hotline: (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500 or through email, walletsupport@toyotafinancial.ph and provide the details of the transaction/s and/or any and all information relative to the error or malfunction. Toyota shall then validate the same and conduct a thorough investigation to determine the cause, and shall rectify the same in a timely manner. Once available, Toyota shall inform the Applicant of the result of the investigation through any of the available means, deemed substantial under the circumstances. 4.7 The Applicant/s agree/s to indemnify Toyota for all kinds of damages it may suffer, by reason of the unauthorized use of the services violative of the Terms and Conditions hereof; and/or for breach of any of the rights of Toyota.

5. Limitation of Liability

5.1 Toyota shall in no way be responsible for any claim for damages for whatever reason/s not attributable to Toyota and/or if the acts done by Toyota is in accordance with these Terms and Conditions and/or done based on the data and/or information provided by the Applicant to Toyota. 5.2 The Applicant acknowledges and agrees that Toyota shall not be liable for any error or malfunction in the use of myTOYOTA Wallet service due to the Applicant’s failure to properly use the Device for transaction execution and/ or for failure to use Toyota’s Application service due to Force Majeure and/or any other circumstances beyond Toyota’s control including but not limited to; natural calamities, civil disturbance/s, accident/s or disruption, and/or labor disputes. 5.3 The Applicant shall endeavor to resolve should there be a dispute with the Payee and/or any person or entity relative to the use of myTOYOTA Wallet service/s, without requiring participation from Toyota. 5.4 Toyota shall not be held liable and the Applicant/s hold Toyota free from any and all direct, indirect, incidental, special, consequential, or punitive damages whatsoever resulting from Applicant’s use of, or Applicant’s inability to use the Services and/or as consequence/s of the following event/s; to wit:

(i) Unauthorized payment by the Applicant/s due to theft, unauthorized use and the like, though payment was authorized by the Merchant;
(ii) Refusal on the part of any financial institution/s and/or merchant/s to honor or accept the transaction/s notwithstanding sufficiency of balance in the myTOYOTA Wallet.
(iii) Applicant’s use of or Applicant’s inability to use the services;

5.5 Applicant/s acknowledge/s and agree/s that Toyota makes no warranties nor representation whatsoever and shall not be liable nor responsible for the availability, completeness, accuracy or non-infringement of any and all services, or its contents, product/s being rendered or offered by third-party;

6. Suspension and/or Cancellation of the Provision of Service

6.1 The Applicant acknowledges the right of Toyota to suspend or cancel temporarily or otherwise, without incurring any liability/ies for loss or damages, any and all types of services of myTOYOTA Wallet with or without prior notice, under any of the following circumstances, to wit:

(i) If myTOYOTA Wallet is being used for illegal or immoral purpose/s;
(ii) If the Applicant fails to comply with the Terms and Conditions herein provided;
(iii) If there has been an abuse or improper use of myTOYOTA Wallet;
(iv) The personal data submitted by the Applicant are incomplete, inaccurate or false;
(v) If the Applicant becomes insolvent, place under receivership or seizure or attachment of property;
(vi) If so directed by Banko Sentral ng Pilipinas (BSP), government instrumentality/ies, court of competent jurisdiction, and/or regulatory body/ies or agency/ies;
(vii) Any other circumstances germane or analogous to the foregoing.

6.2 The Applicant may, however, terminate or cancel the use of any type of services of myTOYOTA Wallet with prior seven (7) day written notice to Toyota. Prior to the actual date of cancellation or termination, Toyota is still entitled to debit from myTOYOTA Wallet or from the linked card/s of the Applicant such fees, service charges or expenses pertaining to the use of myTOYOTA Wallet in accordance with these Terms and Conditions.

7. Collection, Use. Sharing or Disclosure of Personal Data or Information

7.1 The Applicant hereby authorizes and gives full consent to Toyota to do any or all of the following:

(i) Collection and processing of personal data and/or information which shall include the use, loading and consolidation;
(ii) Outsourcing of the processing of personal data and/or information to service providers, whether within or outside the Philippines or engagement of service providers/external parties by Toyota, whether based within or outside the Philippines and such other persons or entities that Toyota may deem necessary or appropriate for whatever purpose/s including collection, marketing and promotions.
(iii) Verification or validation of personal data and/or information from any and all sources and in any reasonable manner, including but not limited to: courts or government or administrative agencies or arbitral tribunals on the status of any case or proceeding to which the Applicant is a party.
(iv) Disclosure and sharing of Information:
- (a) Among subsidiaries, partners and affiliates, and/or within GT Capital Group;
- (b) To any judicial, governmental, supervisory, regulatory or equivalent body of the Philippines or other jurisdictions.

7.2 The Applicant agrees that sharing, process and/or disclosure of personal data and/or information shall not apply to the following:

(i) Already known at the time of the disclosure/access without an obligation of confidentiality;
(ii) Becomes publicly known through no unauthorized act of the parties;
(iii) Lawfully received from a third party through no restriction or breach of this Terms and Conditions.

Without Toyota’s gross negligence, willful misconduct or bad faith, the Applicant hereby holds Toyota and its officer/s, employee/s or agent/s free and harmless from any and all liabilities, claims, damages and suits of whatever kind and nature, that may arise in connection with the implementation and compliance with the authorization herein conferred.

8. Contact Details and Notices

8.1 Any or all notice/s, communications and/or correspondence, such as but not limited to, promos, advertisements, rewards, offers, customer care and support, after sales communications, may be sent via email, SMS, messaging applications (e.g. Viber, Whatsapp, etc.) or mail personally or thru courier to the home/email address/es or contact number provided by the Applicant in the application for myTOYOTA Wallet services, unless another address or contact number is formally communicated in writing to Toyota. The Applicant shall be deemed to have received any communication, notice, and demand or summons after the lapse of seven (7) days from the date the same is sent by mail at such address, or two (2) days if thru SMS or email, unless satisfactory proof to the contrary is presented.

9. Customer Complaints

9.1 Should the Applicant wish to make a complaint or grievance/s, including cancellation of account, Applicant/s are encouraged to contact Toyota through the Customer Care Hotline: (02) 7-757-8500 or Domestic Toll-Free (PLDT) at 1-800-10-857-8500 or through email, walletsupport@toyotafinancial.ph

10. Governing Law

10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines. Any dispute or any transaction hereunder shall be settled by consultations in good faith between the Applicant and Toyota. If no settlement is reached, any legal action or proceedings with respect to such dispute shall be brought before the proper court of Makati City, Philippines, to the exclusion of any other court.

11. Inactivity and Dormancy

11.1 The myTOYOTA Wallet shall be considered as INACTIVE and DORMANT under any of the following circumstances, namely:

(i) myTOYOTA Wallet does not have any financial transaction for at least 1 year from date of last transaction.
(ii) myTOYOTA Wallet that remains inactive for five (5) years from the last financial transaction initiated shall be deemed DORMANT and Toyota shall reserve the right to charge a dormancy fee (Php30.00 per month) and limit the Account’s functions.
(iii) myTOYOTA Wallet may be zeroed out as a result of fees charged. Consequently, Toyota has the right and discretion to close or terminate the account pursuant to the applicable law/s, rules and regulations.

11.2 The Account Holder may however, claim the Dormant Account by undergoing and passing KYC process/es which will be conducted by Toyota for the purpose.

12. Proprietary Rights

12.1 Applicant/s understand/s, acknowledge/s and agree/s that Toyota owns, controls and/or the licensee of the following:

(i) all proprietary rights to the Services.
(ii) all material and information, such as but not limited to text, graphics, visual/user interfaces, photographs, trademarks, logos, artwork, computer code, design, structure, selection, coordination, which shall not be copied, reproduced, adapted, modified, translated, encoded, republished, uploaded, posted, published, publicly performed, publicly displayed, distributed, or transmitted over public networks and in various media, to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Toyota’s express prior written consent.

13. Trademark

13.1 Any and all trademarks, trade names, service name/mark shall remain the property of its respective owner/holder.

14. Non-Waiver of Rights

14.1 The failure of Toyota to require strict compliance by the Applicant/s with any of the Terms and Conditions herein provided and/or to exercise its right/s and/or remedies under the law shall not operate as a waiver of such or any of the rights of Toyota, unless made in writing and communicated to the Applicant/s.

Terms and Conditions

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